connect for success

 

Live Receptionist Service

Alert Communications' live receptionist answering service provides a professional image for your company along with a personal touch that your current and potential customers will appreciate. Our live receptionists answer your calls using your business name and handle each call according to your customized call protocol. Since our live receptionist answering services are available 24/7, you never miss a call or an opportunity for new business.

You can choose to have our live receptionist directly patch certain calls through to you, and with our flexible message delivery, you have the option to have messages and information -- including voice-mail messages -- delivered via e-mail to your PC or any mobile device.

If your business hinges on making and keeping client appointments, Alert live receptionists can capture potential new clients by immediately scheduling an appointment with them and confirming that appointment via e-mail. You and your staff can access Alert's secure, online calendar 24/7.

When you need lead qualification for your calls, we prepare a custom script based on your specific questions so our live receptionists can qualify potential-client calls for you. That information is available to you immediately via e-mail and can be analyzed within our database. If you provide a VIP list, our live receptionists can auto populate message forms to reduce usage minutes charged to your account while delivering personal attention to your clients.

In addition to these live receptionist answering services, Alert Communications also offers a variety of options to save you time and money, including:

  • Live receptionist answering services that automatically switch to voice mail after hours.
  • Automated screening with the option to connect to our virtual receptionists.
  • Two-way e-mail response so you can e-mail temporary call-instructions.
  • Bilingual Spanish-speaking receptionists and translation services.
  • 24/7 availability of Alert live receptionist answering services 365 days a year.

Partner with Alert Communications for live receptionist answering services to reduce your overall business expenses, increase your revenue and provide quality, professional service to all your customers.

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“Our goal is to make your callers feel as though they’ve reached your front office, providing a seamless and crystal clear call center solution."

 

 

Cardiology Associates
Phil Janke, Office Manager
Customer Since 1981

Alert Communications has been providing us with first rate service, trouble free service since 1981. Their receptionists are very friendly and do an excellent job dispatching urgent calls accurately and timely. They are quick to make necessary account changes, address concerns and resolve service issues.