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Live Call Answering Services

Today's answering services are not just for physicians and businesses handling emergency situations. Customers want to talk to a live person whenever they call. If they reach an answering machine instead, they may very well take their business elsewhere.

Alert Communications' live call answering services provide you with the reliability and dependability you need whenever your customers call -- during regular business hours, after hours and on weekends and holidays.

Get the Alert advantage and start growing your business with these answering services

  • 24/7 live answering service – Always there, 365 days a year.
  • Bilingual agents – Same availability, additional customer support.
  • Escalation protocols – Get calls to the right people, right away.
  • Page, patch calls – Pre-screened calls put through to selected number.
  • Capture leads – All the information you need to follow up quickly.
  • E-mail delivery – Receive messages on your mobile phone and/or computer.
  • Voice mail – Wav. files delivered to your e-mail address.
  • Customized reports – Track call statistics so you know what's happening.

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More than a Live Answering Service, The Alert Communications advantage offers businesses a variety of call-answering solutions, including attorney answering services, call center services and bilingual answering services.



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"I have a very good relationship with everyone at Alert. I'm confident about how our calls are handled, because I know Alert is proactive in managing the LifeLine account. Whenever a problem does occur, it is addressed immediately. I would definitely recommend Alert Communications."

Wynne Schumaker
LifeLine Medical Transport, Ventura, CA

“Alert is great at talking our customers through the situation and getting as much pertinent information as possible to put the call through to the right Reliable Monitoring Services (RMS) person. The custom, call-protocol program Alert put together for RMS ensures I have to handle as few calls as possible.”

Denise Marsh
CEO, Reliable Monitoring Service

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