Medical Equipment and Supplies Answering Services

Whether you are a supplier of medical equipment to hospitals and other facilities, home care dealers or consumers, you value the needs of your customers. Since every call is important, there is much to consider when looking to provide a best-in-class telephone experience. From calls for new sales to ones needing customer support, the receptionists at Alert Communications handle each one with friendly, professional service, 24/7.

Your relationship with referral sources such as hospitals, assisted living, nursing agencies, hospice and care-giver providers is important, and Alert makes it easy for you to stand out from your competition.

Sales and Customer Service Support

• Collect accurate new-order data for patients being discharged.
• Field new-order requests to the appropriate sales person or on-call driver.
• Deliver messages to the appropriate technician or respiratory therapist.
• Handle requests for equipment repair/replacement/pick-up.
• Collect accurate data for oxygen refills and transfusion therapy.

Custom Support for Your Callers, Flexibility for You

• Provide trained receptionists know the difference between a nebulizer and a CPAP.
• Answer your calls 24/7, after regular business hours and/or for overflow.
• Select live-answering options or combine live-answering and automated-attendant services to screen calls.
• Choose Spanish-language support at no charge.
• Receive messages via text, e-mail and online access.
• Get service packages based on your call volume with no contract.