Home Healthcare and Hospice Answering Services

As a home healthcare or hospice provider you are committed to improving the quality of life for individuals during times of great need. Your nurses and care givers are skilled, empathetic and sensitive to the needs of their patients. Because patients need you 24/7, you need answering-service support that mirrors your values.

Whether that incoming call is from a patient, family member or facility, the receptionists at Alert Communications handle each call efficiently while being sensitive to callers' needs.

Answer Your Callers' Urgent Needs, 24/7

• Collect accurate patient/caller information.
• Contact the proper urgent-care facility, nurse or care giver.
• Submit a daily activity log that instantly displays client’s call information, Staff member dispatched, steps taken to contact staff member and response time.
• Take non-urgent messages.

Caring Support for Your Callers, Flexibility for You

• Receptionists are specially trained to maintain emotional composure with a caring and empathetic tone.
• Sensitive to privacy and HIPPA compliant.
• Answer your calls 24/7, after regular business hours and/or for overflow.
• Select live-answering options or combine live-answering and automated-attendant services to screen calls.
• Choose Spanish-language support at no charge.
• Receive messages via text, e-mail and online access.
• Get service packages based on your call volume with no contract.