Inbound Call Center Services to Support Your E-Commerce and Order-taking Needs

Investments in marketing campaigns are costly and meant to drive customers to "act now." Being available 24/7 to close new sales is crucial to improving your return on investment. Whether you are an individual business or a marketing firm, Alert Communications can support your direct-response advertising on the Internet or on billboards, radio, or television. Our award-winning agents ensure you never miss an opportunity.

Call Center Services for E-Commerce and Order Taking

• Order placement and management via your web site.
• Route calls to specially trained agent group.
• Develop scripts and protocols to drive higher sales, up-sell and cross-sell.
• Record calls for quality assurance.
• Customize call reports.

Efficiency and Flexibility for You

• Answer your calls 24/7, after regular office hours and/or for overflow.
• Reduce cost when you combine live-answering and automated-attendant/voice-mail services.
• Choose Spanish-language support at no charge.
• Receive messages via text, e-mail and online access.
• Get service packages based on your call volume with no contract.
  (High volume accounts may require 3 month contract)