Doctors Answering Service

As a doctor, you're not only concerned about potentially losing a patient to another practice if you miss a call, but you want each call to be handled properly. So you need to choose a doctors answering service that is knowledgeable about the needs of your practice.

At Alert Communications, our doctors answering service provides quality care to your patients. Unlike a general answering service, our physician call services are designed to handle the unique needs of your medical practice, and our agents are HIPAA trained and customer focused.

• When Alert agents answer a call to a family practice, they confirm it is an emergency, gets the necessary information from the patient and then pages or texts the doctor on call. We create customized call protocols to meet the needs of your practice and guide our agents.
• Pediatricians have high call-volumes and often need to know specifics about the symptoms and the patient. We work with you to create the right call protocols for every situation, so Alert agents get the information you need quickly and efficiently. Our doctors answering service also allows you to create a VIP patient list for agents to consult when calls come in from hospitals about newborns.
• Very specific instructions often must be followed when it comes to obstetrics and gynocology, and Alert agents are adept at getting the right information quickly to determine if your patient should go to the emergency room and/or if you need to be contacted immediately.
• Alert's doctor answering service agents professionally and efficiently handle call protocols from cardiologists, gastroenterologists and internal medicine specialists to get the necessary information so you can quickly and accurately evaluate each message.
• Clinical psychologists also benefit from Alert agents prescreening calls based on your call protocols. With this physician call service, you receive a message and decide if a call back is necessary. Special instructions regarding specific patients or situations also can be included as part of your call protocols.
• Alert's doctors answering services also include appointment scheduling. We save you time and money by scheduling and confirming appointments, freeing your office staff to do other things.

If you want to cut costs but not cut corners, partner with Alert Communications for physician call services to provide your patients with the best care possible.