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Customer Service Answering Services

Superior customer services give businesses the competitive edge they need, as well as effectively creates the very important positive first impression. Alert Communications specializes in providing customized and cost effective telephone answering services for customer service businesses and professionals across the country. We serve a wide variety of customer service industries and provide the kind of customer service and telephone answering service support that your business needs to grow and increase potential client conversion rates. Let our skilled receptionists offer you the professional customer service and the call services you need and exceed expectations. Our centers are staffed with agents specifically trained to provide the necessary support and gather the requested information quickly and efficiently. Functioning as the customer service department for a business is just one of the inbound call center services provided. This type of call handling can range from gathering specific information for order processing to checking order status and/or answering any questions a customer might have about the products or services offered. But it's not just traditional order-placing businesses that use inbound call center services.

Below is a list of customer service industries that Alert Communications represents, along with a brief explanation of how we serve those industries. If your industry isn’t listed below, don’t hesitate to give us a call and we’ll be happy to discuss your specific needs. We pride ourselves on providing professional and specialized services for better customer service.

  • Help Desk: Alert Communications’ help desk answering services are one way of providing customers with professional and friendly service. We’re happy to work with you to create a solution specially tailored to fit the needs and requirements of your business. For help desk answering services, you can rely on Alert for the experience, tools, and industry savvy necessary to provide an exceptional level of customer service. Find out how we can provide help desk answering services for your business.
  • Bankruptcy Counseling: If your company provides bankruptcy counseling, your website most likely is accessible 24/7 for individuals taking online courses. If you offer a phone number for questions or any other support customers may require, we can provide professional bankruptcy counseling answering services 24/7. Alert Communications agents taking calls are prepared to answer any questions, and will use a customized form to collect any information required so your company can file the necessary certifications on behalf of customers.
  • Apartment Hunters/Online Businesses: Alert Communications’ online business services provide your customers with professional and friendly service. Online businesses that offer membership benefits to people, such as apartment or house hunters benefit from inbound call center services. If your online business lists a toll-free number for members to call with any questions, we can provide 24/7 professional answering services. When your customer calls come to Alert Communications, our agents' role goes beyond just providing customer service and leads; we’ll help you close sales. Not only do our agents answer any questions your callers may have about services, we provide customer support, following specific instructions you provide to encourage callers to sign up for membership and to close the sale.


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"I have a very good relationship with everyone at Alert. I'm confident about how our calls are handled, because I know Alert is proactive in managing the LifeLine account. Whenever a problem does occur, it is addressed immediately. I would definitely recommend Alert Communications."

Wynne Schumaker
LifeLine Medical Transport, Ventura, CA

“Alert is great at talking our customers through the situation and getting as much pertinent information as possible to put the call through to the right Reliable Monitoring Services (RMS) person. The custom, call-protocol program Alert put together for RMS ensures I have to handle as few calls as possible.”

Denise Marsh
CEO, Reliable Monitoring Service

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