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Success Stories

Law Office of Janet Lawson

Bankruptcy Attorney Lawson wanted to increase both her client base and the efficiency of her office. Her phone was ringing off the hook, if she wasn’t being constantly interrupted, then she risked letting calls go to voicemail. Either way the cost to her practice was high, including missed new client opportunities and much of her time spent listening to voicemails and playing phone tag.

She said she needed for us manage her calls 24/7 including scheduling appointments for new client consults, paperwork signing and other follow up meetings. Additionally, she needed us to ask clients to arrive at appointments prepared with the necessary paperwork, confirm appointments a day in advance, transfer court calls directly to her, and take messages for ‘creditor’ calls. We provided her will these capabilities. Over the last year, her practice has tripled, advertising dollars are not going to waste, and her practice is running with increased efficiency. She tells us, “I frequently recommend Alert Communications services to anyone looking to reduce expenses and grow their practice.”

 

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Awards

“Our goal is to make your callers feel as though they’ve reached your front office, providing a seamless and crystal clear call center solution."

 


 

Cardiology Associates
Phil Janke, Office Manager
Customer Since 1981

Alert Communications has been providing us with first rate service, trouble free service since 1981. Their receptionists are very friendly and do an excellent job dispatching urgent calls accurately and timely. They are quick to make necessary account changes, address concerns and resolve service issues.