About Us
Alert Communications is an award-winning provider of off-site receptionist solutions. The company delivers 24/7/365 live receptionist services, which have been recognized and awarded by the call center industry for quality in customer service. With over 40 years experience in the call center industry, Alert Communications has catered its services for the legal industry and other businesses of varying sizes.
Alert Communications is an effective outsourcing option, delivering skilled people and industry-leading technology to businesses in need of answering services. With a variety of customizable solutions, Alert Communications is without question positioned to handle a multitude of call situations.
Alert Communications' qualified, fully-trained, web-enabled and award-winning receptionists focus on tending to your clients with care and attention, strengthening your client relationship and instilling confidence in your caller.
Technology
The technology used by any answering service greatly impacts the quality of every call—from the way your calls are handled to the way your data is collected. Alert Communications employs the premier Startel Call Center Server. The server's architecture is based on a client-server configuration that efficiently distributes call routing and management capabilities for the optimal use of our centers’ resources. All of our workstations are web-based allowing access to the Internet so agents can quickly collect important information during calls.
The Startel system is very robust with multiple redundancies allowing for a stable environment with over 99.99% uptime. Additional layers of redundancy in every aspect of our business insure that we provide the services our clients need when they’re needed. |
